1. No Refunds
Due to the nature of our service, all sales are final. Once a directory submission is processed, it cannot be undone or reversed, and therefore, we do not offer refunds.
2. Exceptional Circumstances
In rare instances, such as technical issues or errors on our part that prevent the completion of the service, we may consider providing compensation in the form of a credit towards future services or other remedial action. These situations are assessed on a case-by-case basis.
3. Service Delivery Issues
If you encounter a problem with our service or believe there was a failure in delivering the service as described, please contact our support team within [number] days of the issue occurring. We will review your case and, if it is determined that the issue was caused by our error, we may offer a remedy such as a service credit or additional submissions at no extra charge.
4. Dispute Resolution
To resolve any issues related to service quality or discrepancies, please provide a detailed explanation of your concern along with any supporting evidence. Our customer support team will work with you to address the issue. If a resolution cannot be reached, disputes will be handled according to the terms outlined in our Terms and Conditions.
5. No Refund for User Errors
Refunds will not be issued for issues resulting from user errors or changes in user preferences. It is your responsibility to ensure the accuracy of the information provided and to review your order carefully before submission.
6. Contact Information
For any questions regarding our refund policy or if you believe you are entitled to a refund under exceptional circumstances, please contact us at lewis [@] submt.co.. Our support team is available to assist you and address any concerns you may have.
7. Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be communicated through our website or directly to affected users. Continued use of our services following any changes constitutes acceptance of the revised policy.